The rules for using D.

These Terms govern your use of the D. delivery apps operated by AppVion Studio, Lahore, Pakistan (“we”, “us”, “D.”). By creating an account or using the apps, you agree to them. If you do not agree, do not use the apps.

1. What D. is

D. is a courier and delivery service. Customers book a delivery through the D. Customer app; our riders collect the item and deliver it to the address given, using the D. Rider app. We currently operate in and around Lahore, within the service area shown in the app. A booking outside that area will be refused at the time of booking.

2. Eligibility

• You must be at least 18 years old.
• You must provide accurate information, including a working phone number.
• You are responsible for everything done through your account. Do not share your login.

3. Accounts

• Customers sign in with a Google account.
• Riders do not self-register. Rider accounts are created by AppVion Studio, and a rider must submit CNIC, driving licence and vehicle documents and be approved before receiving any job. We may reject or revoke approval at our discretion, including where documents are unclear, expired or inconsistent.
• We may suspend or close an account that breaches these Terms, is used fraudulently, or endangers other users.

4. Bookings, fares and payment

• The fare is calculated and shown in the app before you confirm a booking. It is based on distance and, where applicable, the declared value of the item. The fare shown at confirmation is the fare that applies.
• Fares are calculated by our servers. Any figure produced on your device is an estimate for display only.
• Payment methods are Cash on Delivery, Easypaisa and JazzCash, as offered in the app. We do not collect or store card numbers or wallet credentials.
• For Cash on Delivery, the amount is collected in cash at the point stated in your booking. Please have the correct amount available; riders may not carry change.
• We may refuse or cancel a booking — for example where the address cannot be reached, the item is prohibited, or we reasonably suspect fraud.

5. What you may not send

You must not book a delivery for any of the following, and you confirm at the time of booking that your item is not among them:

• Illegal drugs, narcotics or controlled substances.
• Weapons, ammunition, explosives, fireworks or flammable liquids and gases.
• Live animals.
• Human remains or body parts.
• Currency, bullion, bearer instruments, or negotiable securities.
• Stolen goods, counterfeit goods, or anything you are not legally entitled to send.
• Hazardous, toxic, corrosive, radioactive or biologically infectious material.
• Perishable goods requiring temperature control.
• Anything whose carriage is prohibited by Pakistani law.

If a rider discovers a prohibited item, the delivery will be stopped, the fare is not refunded, and we may report the matter to the authorities. Repeated or serious breaches will result in your account being closed.

6. Packaging and declared value

• You are responsible for packaging your item well enough to survive normal handling on a motorcycle in city traffic. Fragile items must be protected accordingly.
• Where the app asks you to declare a value, you must declare it honestly. Insurance cover and any claim are based on the declared value.
• An under-declared value limits what you can claim. An over-declared value does not increase what we will pay — claims are settled on the genuine value of the item, evidenced by receipt or invoice.
• For phone shipments you must provide the correct IMEI, brand, model and condition. A claim on a device whose IMEI does not match the booking will be refused.

7. Delivery, proof and collection

• Delivery times shown in the app are estimates. Traffic, weather and access at either end affect them, and we do not guarantee a specific arrival time.
• Riders record a short video at pickup and at drop-off, and take the recipient's signature. This is our proof of what was handed over and in what condition, and it protects both sides in a dispute.
• Someone must be available at the drop-off address to receive the item and, for Cash on Delivery, to pay. If nobody is available, the rider will attempt to contact the number given. A failed delivery may still be charged.
• You confirm you are entitled to give us the recipient's name and phone number for the purpose of the delivery.

8. Cancellation

• A customer may cancel a booking free of charge while it is still pending, before a rider has accepted it. The Cancel option in the app reflects this.
• Once a rider has accepted, the booking can no longer be cancelled in the app. Contact support — a charge may apply, particularly if the rider has already travelled to the pickup point.
• We may cancel a booking at any time where it is unsafe, unlawful, or impossible to complete. Where we cancel through no fault of yours, you are not charged.

9. Additional terms for riders

• You must hold a valid driving licence and the legal right to operate your vehicle, and you must keep your documents current.
• Obey traffic law. Never operate the app while riding.
• Set yourself Offline when you are not working. While Online, your location is continuously reported — see the Privacy Policy.
• Cash on Delivery you collect belongs to AppVion Studio, not to you. It must be settled with the office as instructed. Your earnings are credited separately, and shortfalls may be deducted from them.
• You are responsible for items in your possession from pickup until delivery is completed.
• Complete the video and signature steps honestly. Falsifying proof of delivery is grounds for immediate removal and, where appropriate, referral to the authorities.

10. Liability

• Where an item is lost or damaged in our custody and you have declared its value honestly, we will settle the claim up to the declared value, on evidence of the item's genuine worth.
• We are not liable for loss or damage caused by inadequate packaging, an inaccurate or incomplete address, an unavailable recipient, an incorrectly declared item, or circumstances beyond our reasonable control.
• We are not liable for indirect or consequential loss, including lost profit, lost business or lost opportunity.
• Nothing in these Terms excludes liability that cannot lawfully be excluded under Pakistani law.
• Claims must be reported to support within 48 hours of the delivery or attempted delivery.

11. Acceptable use

Do not use the apps to harass, threaten or defraud anyone; do not attempt to interfere with, reverse-engineer, overload or gain unauthorised access to our systems; and do not use the apps for any unlawful purpose. We may suspend access immediately where we reasonably believe this is happening.

12. Intellectual property

The D. apps, their name, logo, design and software are owned by AppVion Studio. You are granted a personal, non-transferable, revocable licence to use them for their intended purpose. Content you upload — item photos, signatures — remains yours; you grant us the licence needed to operate the service and evidence deliveries.

13. Privacy

Our handling of personal data is described in the Privacy Policy, which forms part of these Terms.

14. Closing your account

You may delete your account at any time from Profile in the app, or via the account deletion page. Deletion is refused while a delivery is in progress, and for riders, while unsettled Cash on Delivery is outstanding.

15. Changes to these Terms

We may update these Terms. The current version is always on this page, with the date it was last updated. Where a change materially affects you, we will notify you in the app. Continuing to use the apps after a change means you accept it.

16. Governing law

These Terms are governed by the laws of the Islamic Republic of Pakistan. Any dispute is subject to the exclusive jurisdiction of the courts of Lahore, Punjab.

17. Contact

Support: support@appvionstudio.com
Privacy: privacy@appvionstudio.com
WhatsApp: +92 346 7277143
AppVion Studio, Lahore, Punjab, Pakistan