Account Deletion
Delete your D. account.
Applies to the D. Customer app (com.appvionstudio.ddelivery.customer) and the D. Rider app (com.appvionstudio.ddelivery.rider), both published by AppVion Studio.
Last updated: 8 September 2026
Option 1 — delete it yourself, in the app
- Open the D. app and make sure you are signed in.
- Go to Profile.
- Scroll to the bottom and tap Delete my account.
- Read the confirmation, then tap Delete account.
Your personal data is erased immediately and you are signed out. This cannot be undone.
Option 2 — ask us to delete it
If you have already uninstalled the app, or cannot sign in, email privacy@appvionstudio.com from the email address on your account, with the subject Delete my D. account, and include:
- the phone number registered on the account, and
- whether it is a Customer or Rider account.
We ask you to email from your registered address so we can be reasonably sure the request is genuinely yours — we will not delete an account on the word of someone we cannot identify. If you no longer have access to that address, contact us on WhatsApp and we will verify another way.
We acknowledge requests within 7 days and complete deletion within 30 days.
What is deleted, and what is kept
| Deleted permanently | Kept, with your identity removed |
|---|---|
|
|
Why we keep the delivery records. They are financial records. They evidence money that changed hands, cash a rider collected on our behalf, and goods we were legally responsible for while they were in transit. We are required to retain them for tax and accounting purposes, and they may be needed to resolve a dispute or an insurance claim involving the other party to the delivery — who has their own rights here too.
What we do remove is the link to you. Your name, phone number and photo are stripped from those records, so they can no longer be traced back to you as a person. Retention follows the periods required by Pakistani tax and accounting law.
When deletion is refused
We cannot delete your account in two situations, both of which you can clear yourself:
- You have a delivery in progress. Someone's parcel is currently in transit and deleting the account would strand it. Wait until it is delivered or cancelled, then try again.
- Riders only: you are holding unsettled Cash on Delivery. That cash belongs to AppVion Studio. Settle it with the office, then try again.
The app tells you which of these applies. If you think it is wrong, email us.
Other things worth knowing
- Deleting the app does not delete your account. Uninstalling removes the app from your phone; your account and data remain until you delete them using one of the options above.
- Deletion is permanent. There is no recovery period and no way to restore a deleted account. If you sign up again later you start fresh, with no order history.
- Signing in again after deletion creates a brand-new account. It will not be linked to the deleted one.
- Riders: deleting your account ends your ability to take jobs. If you want to work with us again you will need to be re-approved and resubmit your documents.
More information
Full detail of what we collect and why is in the Privacy Policy. The rules for using the service are in the Terms of Service.
Questions: privacy@appvionstudio.com · WhatsApp +92 346 7277143 · AppVion Studio, Lahore, Punjab, Pakistan